Hello! Thank you for visiting the website for Author Ink Limited. I'm Claire Yeomans and, without wishing to show off, this bit is mostly about me...
Having graduated with a respectable-though-not-entirely-useful degree in media production, I decided that those media types weren't for me and somehow found myself in the brave new world of IT - specifically in software support and testing.
Here, I learnt many valuable lessons, including how software users need clear, concise, jargon-free instructions or they can get very (very!) cross, how not to be afraid of getting 'behind the scenes' in an application to discover how things work, and how to effectively communicate my own understanding to others.
Given my enthusiasm for writing, technical writing was a logical progression and I have spent the last ten years as a writer for large companies. It has been ten years learning and refining the craft - writing techniques, tools of the trade, development processes, working with different groups of people, and project management.
Now, with so many exciting opportunities for organisations on the Web, technical writing is moving into new arenas. Yes, user guides and help systems are still key for most software houses, but now all kinds of organisations are realising the need for professional, written communication too - for example, web copy, social media, newsletters, press releases, wikis and blogs.
If you're wondering how I might be able to help your organisation, I hope that you'll find my technical writing, business writing and other services pages useful.
Alternatively, I'd love to hear from you! Please don't hesitate to contact me if you'd like to have a chat about a forthcoming documentation project.