With more than ten years experience in software development, technical support and documentation, I know the importance of clear, user-friendly material, presented in the most appropriate way for the audience.

I'm not just aware of it, I'm passionate about it.

Hello! Thank you for visiting the website for Author Ink Limited. I'm Claire Yeomans and, without wishing to show off, this bit is mostly about me...

Having graduated with a respectable-though-not-entirely-useful degree in media production, I decided that those media types weren't for me and somehow found myself in the brave new world of IT - specifically in software support and testing.

Here, I learnt many valuable lessons, including how software users need clear, concise, jargon-free instructions or they can get very (very!) cross, how not to be afraid of getting 'behind the scenes' in an application to discover how things work, and how to effectively communicate my own understanding to others.

Given my enthusiasm for writing, technical writing was a logical progression and I have spent the last ten years as a writer for large companies. It has been ten years learning and refining the craft - writing techniques, tools of the trade, development processes, working with different groups of people, and project management.

Now, with so many exciting opportunities for organisations on the Web, technical writing is moving into new arenas. Yes, user guides and help systems are still key for most software houses, but now all kinds of organisations are realising the need for professional, written communication too - for example, web copy, social media, newsletters, press releases, wikis and blogs.


If you're wondering how I might be able to help your organisation, I hope that you'll find my technical writing, business writing and other services pages useful. 

Alternatively, I'd love to hear from you! Please don't hesitate to contact me if you'd like to have a chat about a forthcoming documentation project.

"Claire has developed user guides and online help to be deployed with our client projects for many years now. Always producing work of the highest standard, Claire has proved to be reliable, hard working and willing to go the extra mile to ensure that our deadlines are met - I would certainly have no hesitation in recommending Author Ink to anyone looking for a technical writer."

Terry Blake, Technical Services Director @ TSO/Williams Lea

"It has been such a pleasure to work with Claire. Of particular value has been her reliability in meeting deadlines, her ability to manage our changes of scope and work volumes at short notice, and her absolute professionalism...I was initially doubtful that using an author based offsite would work but Claire understood our culture and business immediately...It was a genuine pleasure to send off our versions and receive back such beautifully presented pieces of work!"

Maryann Covington, Business Analyst Team Manager @ Motability Operations
  "Claire worked closely with our developers to develop a comprehensive understanding of our system and touched base with us throughout the drafting process to ensure she met our requirements. The final draft was delivered before our deadline and we were delighted with the results."
Terence Larkin, Customer Operations Manager @ Thomson Reuters

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