About me

My background

I've been a technical writer for...well, let's just say a LOT of years!  Having graduated with a respectable-though-not-entirely-useful degree in media production, I decided that those media types weren't for me and somehow found myself in the brave new world of IT - specifically in software support and testing.

From there I focused on documentation and so began my career in technical writing. I spent ten years learning and then honing my craft in some brilliant permanent roles (typically embedded in Development teams) before embarking on a freelance career in 2009. 

My approach 

I describe myself as a user advocate however - having spent many years working within software engineering teams - I also have a thorough understanding of development principles and sit comfortably between the two worlds.

I gain a huge amount of satisfaction from getting to grips with new technologies and making them accessible to others. I’m very much a ‘hands on’ technical writer – I wouldn’t expect a user to be able to achieve something that I haven’t achieved myself.

My expertise

I've worked in a range of sectors, including:

  • Gaming
  • Publishing
  • Content management
  • Payment services
  • Telecoms

I have an excellent working knowledge of all the tools you'd expect, including:

  • Confluence & Jira
  • Zendesk
  • RoboHelp
  • Microsoft Word & Excel
  • Microsoft SharePoint
  • Microsoft Visio
  • Camtasia
  • SnagIT
  • Adobe Photoshop
  • Adobe Dreamweaver
  • Adobe InDesign

My Commitment

My aim is to build ongoing relationships with customers, not to jump from one project to another with little or no thought for what I’m leaving behind. 

It's in my best interest to produce the best possible documentation that I can, so customers will come back next time they need an update or start a new project. Working this way means that any time I spend learning about your company and its products at the outset becomes an investment rather than an overhead.

With Author Ink, you really do have the best of both worlds - the same level of commitment that you would expect from a full time employee, and the flexibility of a freelancer.